Returns & refunds

If your item arrives faulty, damaged or different from what you ordered, contact contact@ribbonstonepublishing.com with your order number and details of the problem. Photos can help us assess it.

Faulty, damaged or incorrect items

We will arrange the remedy you are entitled to under Australian Consumer Law, including a repair, replacement or refund as applicable. For a major failure, you can choose a refund or replacement. For other problems, we will provide an appropriate remedy within a reasonable time.

Please contact us before returning anything so we can give you the correct return instructions. We cover reasonable return postage when a fault is confirmed. Original packaging is not a condition of your consumer rights.

Change of mind

We do not offer change-of-mind returns, including for an incorrectly selected size where the item matches its description. Please check the product details and size guide before ordering.

Nothing in this policy limits your rights under Australian Consumer Law. Your rights are not restricted to a supplier’s claim period.